Delivery &
Shipping
The finishing touch to every beautiful gift is getting it to the right place. Discover where we deliver, what to expect and how we care for your order along the way.
Brisbane & surrounding suburbs
Check your area before ordering.
Next-business-day delivery
Order by 3 PM Brisbane time, Monday–Friday.
$21.99 flat-rate delivery
One local rate across our listed delivery suburbs.
Simple steps. Thoughtful delivery.
A few details help us prepare your gift and get it on its way with care.
Check the recipient’s area
Use “Check Delivery” in the website header to confirm whether your recipient’s suburb or postcode is within our delivery area.
Choose the perfect gift
Choose your gift. For next-business-day delivery, place an eligible order by 3 PM Brisbane time on a business day.
Confirm your delivery details
Enter the full delivery address, choose an available delivery date and review the $21.99 delivery charge before payment.
Where we deliver
Gifts & Co delivers to the suburbs and postcodes shown in our delivery directory below, covering Brisbane and surrounding areas. Delivery is not available outside our listed service areas or internationally.
Browse our delivery suburb and postcode directory or use “Check Delivery” in our website header. Destinations outside our listed delivery areas are not available to order at this time.
Not in our delivery area? Use the website’s area checker to request your suburb for future expansion, or contact our team. This does not mean we can currently deliver there.
Delivery timeframes
We offer next-business-day delivery to eligible addresses in our service area for orders placed before 3:00 PM Brisbane time (AEST), Monday to Friday, excluding public holidays observed in Brisbane. The selected address and product must qualify for this service.
Orders placed after the 3:00 PM cutoff, on weekends or on public holidays do not qualify for next-business-day delivery from the original order date. The earliest available delivery date will depend on the next business day and the options shown at checkout.
Deliveries operate on business days only. We do not deliver on Saturdays, Sundays or public holidays observed in Brisbane. Allow additional time around holiday periods and for gifts needed for a particular occasion.
Unforeseen events such as weather, transport disruptions or other circumstances outside our reasonable control may affect delivery timing. If a specific occasion matters, please order early and select an available delivery date.
Delivery charges
Flat-rate delivery applies to orders in our listed delivery suburbs. There is no free-delivery threshold. Check your address and final order total at checkout before payment.
Preferred delivery dates
You can select a preferred future delivery date from the available options during checkout. Delivery dates must be business days; Saturday, Sunday and Queensland public-holiday delivery are not offered.
Requested dates are subject to availability and unforeseen delays; we cannot guarantee an exact delivery time. For birthdays, anniversaries and other special occasions, please allow extra time and contact us if you have specific requirements.
Your delivery address
Sending a gift directly to someone? Enter their details at checkout and make sure the address and any useful access instructions are complete and accurate.
- Check the recipient’s name, street address, suburb and postcode.
- Include relevant apartment, unit, business or access details.
- If you need to change the address, contact us as soon as possible. Changes may be possible if the order has not yet been dispatched.
Missed deliveries & redelivery
If delivery cannot be completed because the recipient is unavailable, the customer supplied an incorrect or incomplete address, or necessary access details were missing, an additional redelivery fee may apply.
We will advise you of any applicable redelivery charge before arranging another delivery attempt. The charge is assessed separately and is not automatically the same as our standard $21.99 local delivery fee.
If the delivery problem was caused by Gifts & Co or our delivery provider, we will work to resolve it without charging you a customer-fault redelivery fee. Your rights under the Australian Consumer Law are not affected.
Order confirmation & tracking
You will receive an order confirmation by email after checkout. Once your order has been dispatched, you will receive a dispatch email with tracking details where available.
For help with the progress of your order, email support@giftsandco.com.au with your order number.
Need help with a delivery?
If the recipient may be unavailable or an address needs correcting, please contact us as soon as possible. Delivery is not available on weekends or public holidays observed in Brisbane.
If your order arrives damaged, faulty or incorrect, get in touch with your order number and photos where possible. Our Refund & Returns Policy explains your options and rights under Australian Consumer Law.
Delivery FAQs
Answers to common questions about sending something special.
How can I check whether you deliver to my suburb?
Use “Check Delivery” in the website header or browse the delivery suburb and postcode directory below. We do not currently deliver outside the locations listed.
How much does delivery cost?
Delivery is a flat $21.99 AUD within our listed delivery suburbs. There is currently no free-delivery threshold.
Do you offer next-business-day delivery?
Yes, for eligible local orders placed before 3:00 PM Brisbane time (AEST) on business days (Monday to Friday, excluding public holidays observed in Brisbane). Availability depends on the eligible order and address.
What happens if I order after 3 PM?
An order placed after the 3 PM cutoff does not qualify for next-business-day delivery calculated from that order date. Please review the earliest available date at checkout.
Can I send a gift directly to someone else?
Yes. Enter the recipient’s full delivery address at checkout and include any access instructions they may need.
Can I request delivery on a particular date?
Yes. You can choose an available future business-day date at checkout. We will make reasonable efforts to accommodate your chosen date; exact delivery times cannot be guaranteed.
Can I update the address after ordering?
Contact our team as soon as possible. We may be able to update the address before the order is dispatched.
Do you deliver on weekends or public holidays?
No. We deliver Monday to Friday on business days, excluding public holidays observed in Brisbane.
What if nobody is available or the address is incorrect?
Where a delivery fails because the recipient is unavailable or customer-provided address or access details are wrong or incomplete, an additional redelivery fee may apply. We will confirm any fee before arranging another attempt. No customer-fault redelivery fee applies where Gifts & Co or its delivery provider caused the problem.
Do you ship interstate or Australia-wide?
Not currently. We deliver to the Brisbane and surrounding suburbs listed in our delivery directory. Other destinations are not available at this time.
What if my gift arrives damaged?
Email support@giftsandco.com.au with your order number and photos. Please refer to our Refund & Returns Policy for further information.
Our delivery suburbs & postcodes
Explore the Brisbane suburbs and postcodes we serve. Search for a postcode or suburb below, or browse delivery locations by area.
Brisbane and surrounding areas
Explore our delivery locations across Brisbane and surrounding suburbs.
Browse our delivery directory to find suburbs and their postcodes. For a specific property, enter the complete delivery address at checkout.
Find your delivery suburb
Explore locations by direction, or search the full list using your suburb or postcode.
| Postcode | Suburbs We Serve | Direction |
|---|---|---|
| Loading our delivery locations… | ||
Have a delivery question?
Our team can help you with delivery eligibility, delivery requirements and order updates.