Your questions,
beautifully answered.

We offer fresh flowers, chocolate bouquets, fruit baskets, balloon arrangements, gift hampers and personalised gifts for birthdays, anniversaries and other occasions. Explore all gift collections.

Choose a gift from our online shop, select any available options, enter your message and recipient’s delivery details, then review your order at checkout. Please use Check Delivery in our website header to confirm your recipient’s suburb or postcode is eligible before ordering.

The payment methods currently available for your order are displayed securely at checkout. Please review the available options before placing your order.

Yes. After a successful checkout, an order confirmation is sent to the email address provided. Dispatch updates and tracking details are supplied where available.

Contact us as soon as possible with your order number. Changes or cancellations may be possible before your gift is prepared or dispatched, but cannot always be guaranteed, particularly for made-to-order or personalised items.

No. Gifts & Co is an online-only business. We do not currently offer walk-in shopping, studio visits or customer collection. Eligible orders are delivered to selected Brisbane suburbs.

We currently deliver only to selected Brisbane suburbs in Queensland. Enter your recipient’s suburb or postcode using the Check Delivery feature in our header, and confirm eligibility at checkout. See delivery information.

Delivery is a flat $21.99 AUD for eligible Brisbane addresses. There is currently no free-delivery threshold. Read our delivery policy.

Eligible orders placed before 3:00 PM Brisbane time (AEST) on a business day may qualify for next-business-day delivery. Product, suburb and checkout-date availability apply; please review the available delivery date before paying.

Orders placed after the 3:00 PM Brisbane-time cutoff do not qualify for next-business-day delivery calculated from that order date. The earliest available delivery date will be displayed at checkout.

No. We deliver on business days only, Monday to Friday, excluding public holidays observed in Brisbane. Please plan ahead for important occasions.

Yes. Select an available future business-day date at checkout. We will make reasonable efforts to meet your chosen date, but requested dates are subject to availability and unforeseen delays, and exact delivery times are not guaranteed.

Not at present. We currently serve only selected Brisbane suburbs, not interstate, Australia-wide or overseas destinations. Our delivery areas may expand in the future.

Please contact our team promptly. We may be able to update the address before dispatch. Always provide the recipient’s correct street address, suburb, postcode and any access instructions.

If delivery cannot be completed because the recipient is unavailable or the supplied address or access details are incorrect or incomplete, an additional redelivery fee may apply. We will confirm any charge before a new attempt. If we or our delivery partner caused the problem, a customer-fault redelivery fee will not apply.

You’ll receive an email confirmation after checkout and, once dispatched, a dispatch update with tracking details where available. For help, email support@giftsandco.com.au with your order number.

Yes. Selected hampers let you choose individual products and add a personal message. Your final total depends on the options and products selected. Explore our customisable makeup gift hamper.

The $89 presentation base for the applicable customisable hampers includes a basket or container, fresh rose flowers, professional arrangement, decorative styling, wrapping, ribbon and a personalised message card. Beauty, haircare and bodycare items are additional. View an example hamper.

No. The $89 price covers the hamper presentation base, not the selectable beauty, haircare or bodycare items. Each add-on is priced separately and the total updates to reflect your selections. Product photos may show examples rather than all items included.

For applicable customisable hampers, a handwritten personal message card is included at no extra charge. Check the individual product listing for the personalisation options available for that gift.

Our applicable customisable hamper message field accepts up to 200 characters. Please check spelling and details before submitting your order.

Ribbon colours and finishing styles are generally chosen to suit the arrangement and are not guaranteed to be customisable. If you have a special request, contact us before ordering to ask what is possible.

Yes. All products sold by Gifts & Co are halal. We carefully select the items in our gift collections with this commitment in mind. If you have any questions about a specific product or its ingredients, please contact our team before ordering.

We offer 30-day change-of-mind returns for eligible unused and unopened non-perishable products. Fresh flowers, fruit, perishable food and personalised or custom-made items are generally excluded from change-of-mind returns. Your Australian Consumer Law rights still apply. Read the full policy.

Please email support@giftsandco.com.au as soon as possible with your order number and photographs where available. Our policy asks you to contact us within 7 days to help us investigate promptly; this request does not limit your rights under Australian Consumer Law. See your remedy options.

Personalised and custom-made gifts are not eligible for a voluntary change-of-mind return. However, if an item is faulty, damaged, materially incorrect or otherwise fails a consumer guarantee, applicable Australian Consumer Law remedies remain available. Read our returns policy.

We initiate approved refunds to the original payment method. They generally appear within approximately 5–10 business days after processing, depending on your bank or payment provider.

You can contact Gifts & Co to discuss corporate gifts or multiple hampers. Please include the quantity, budget, preferred delivery date and recipient suburbs so we can advise on options and availability.

Please get in touch about any branded cards, ribbon or packaging requirements. Custom branding is subject to availability, minimum quantities and lead times confirmed in your quote.

Email support@giftsandco.com.au with your order number, or visit our contact page. You can also message us on WhatsApp.